How can we help you?
The Xendy Help Center is your place for quick answers, step-by-step guides, and instructions—whether you’re sending your first newsletter, setting up automations, or connecting with other software. Most questions can be solved here quickly and easily. Still need help? Our support team is happy to assist Xendy Pro users via support@xendy.me. Email support is not available for Xendy Free accounts, but by upgrading to Xendy Pro—from just €9/month—you will receive direct email support.
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Getting started with Xendy
Onboarding steps
1. Set up DNS records
2. Import contacts
3. Design your first email
4. Send your first email
5. View statistics
5. Create email automations
Free onboarding service
Prefer to set up your account together? In a 30-minute Google Meet session, we’ll fully configure your Xendy account.
Email reporting
Email statistics
Account-wide statistics
Newsletter-specific statistics
Email automation-specific statistics
Statistics per email automation step
Email marketing ROI
Email open rate
Email click rate (CTR)
Email unsubscribe rate
Email deliverability
How we keep you out of spam filters
What does Xendy manage?
What can you do yourself?
Email bounces
Email soft bounces
Email hard bounces
Settings
Account settings
Company details
Users
Subscription
Invoices
Email settings – Theme
Email settings – Social media
Email settings – Domain
Email settings – Default values
Webshop
Logs
Growth
Grow your email list
Use existing contacts
Long-form content
Pop-ups and signup forms
Inline signup forms
Offer lead magnets
Webinars and events
Social media
Clean and segment lists
Manage contacts
Top options
List of all contacts
Manage individual contacts
Edit custom fields
Unsubscribe contact
Delete contact
Email automations
Email automations
Abandoned cart email automation
Welcome email automation
Customer reactivation email automation
For webshops
Email attribution
Email attribution for newsletters
Email attribution for email automations
When will you see revenue?
Multiple emails
Abandoned cart email automations
Legal
Email marketing GDPR
Roles under the GDPR
What Xendy manages
What you can do
Documents
Terms and Conditions
Privacy policy
Data Processing Agreement (DPA)
Send a newsletter
Design emails
Email personalization
Using contact fields in emails
Display personalised products
Display personalised images
Email design limitations
Limitations & email clients
Formatting challenges in Outlook
Why these limitations exist
What does this mean for you?
Support of web fonts
What are webfonts?
Support of webfonts
Why are they not displayed?
Integrations
Connect your webshop
WooCommerce
Shopify
Magento 2
Lightspeed
Custom webshops
Connect your forms
Contact Form 7
Gravity Forms
Connect with other software
Zapier
Webhooks
