{"id":67,"date":"2024-11-22T13:38:19","date_gmt":"2024-11-22T13:38:19","guid":{"rendered":"https:\/\/xendy.me\/create\/?p=67"},"modified":"2025-05-09T12:54:21","modified_gmt":"2025-05-09T12:54:21","slug":"switch-from-mailchimp-to-xendy","status":"publish","type":"post","link":"https:\/\/support.xendy.me\/en\/switch-from-mailchimp-to-xendy\/","title":{"rendered":"Switch from Mailchimp to Xendy &#8211; Onboarding guide"},"content":{"rendered":"<div class=\"row\"  id=\"row-59908512\">\n\n\t<div id=\"col-2081296272\" class=\"col medium-4 small-12 large-4\"  >\n\t\t<div class=\"is-sticky-column\" data-sticky-mode=\"javascript\"><div class=\"is-sticky-column__inner\">\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h4>Table of contents<\/h4>\n<div class=\"article-index\" style=\"margin-bottom: 20px;\"><style>\n        .article-index a:hover {\n            text-decoration: underline;\n        }\n    <\/style><div style=\"font-weight: 500; font-size: 12px;\"><a href=\"#introduction\">Introduction<\/a><\/div><div style=\"font-weight: 500; font-size: 12px;\"><a href=\"#preparing-for-the-switch\">Preparing for the switch<\/a><\/div><div style=\"font-weight: 500; font-size: 12px;\"><a href=\"#exporting-contacts-from-mailchimp\">Exporting contacts from Mailchimp<\/a><\/div><div style=\"font-weight: 500; font-size: 12px;\"><a href=\"#importing-contacts-into-xendy\">Importing contacts into Xendy<\/a><\/div><div style=\"font-weight: 500; font-size: 12px;\"><a href=\"#recreating-campaigns-and-automations-in-xendy\">Recreating campaigns and automations in Xendy<\/a><\/div><div style=\"font-weight: 500; font-size: 12px;\"><a href=\"#verifying-your-domain-in-xendy\">Verifying your domain in Xendy<\/a><\/div><div style=\"font-weight: 500; font-size: 12px;\"><a href=\"#sending-your-first-email-with-xendy\">Sending your first email with Xendy<\/a><\/div><div style=\"font-weight: 500; font-size: 12px;\"><a href=\"#knowledge-base-your-migration-companion\">Knowledge Base: your migration companion<\/a><\/div><div style=\"font-weight: 500; font-size: 12px;\"><a href=\"#frequently-asked-questions\">Frequently asked questions<\/a><\/div><\/div>\n\t<div id=\"gap-451306795\" class=\"gap-element clearfix hide-for-medium\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-451306795 {\n  padding-top: 50px;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-1152917649\" class=\"text hide-for-medium\">\n\t\t\n<h4>Free switching service<\/h4>\n\t\t\t<\/div>\n\t\n\t<div id=\"text-1515829777\" class=\"text hide-for-medium\">\n\t\t\n<p>Some things are best solved with a quick call \u2013 feel free to schedule a hands-on appointment at a time that works for you.<\/p>\n\t\t\n<style>\n#text-1515829777 {\n  font-size: 0.75rem;\n}\n<\/style>\n\t<\/div>\n\t\n<a href=\"https:\/\/calendly.com\/xendy\/mailchimp-switching-service\" target=\"_blank\" class=\"button primary lowercase is-gloss hide-for-medium\" rel=\"noopener nofollow\" style=\"border-radius:99px;\">\n\t\t<span>Schedule appointment<\/span>\n\t<i class=\"icon-angle-right\" aria-hidden=\"true\" ><\/i><\/a>\n\n\t\t<\/div>\n\t\t<\/div><\/div>\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-692794309\" class=\"col medium-8 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h2 id=\"introduction\">Introduction<\/h2>\n<p class=\"\" data-start=\"281\" data-end=\"623\">Xendy is an easy-to-use alternative to Mailchimp \u2014 with lower and clear pricing, all the tools you need, and support when you need it. You can move your contacts and emails in just 30 minutes, and we\u2019ll guide you through it. Start now and see how simple email marketing can be.<\/p>\n<h3 data-start=\"228\" data-end=\"449\">Switching from Mailchimp? Make it easy with Xendy<\/h3>\n<p class=\"\" data-start=\"228\" data-end=\"449\">Moving over is quick and painless. Import your contacts and campaigns, and you\u2019re ready to go \u2014 no technical skills required. We\u2019ll guide you every step of the way.<\/p>\n<p class=\"\" data-start=\"451\" data-end=\"659\"><strong data-start=\"451\" data-end=\"473\">Pay less, get more <\/strong>&#8211; With Xendy Free, send newsletters to up to 500 contacts at no cost. Need more? Try Xendy Pro free for 14 days. After that, upgrade from just \u20ac9\/month \u2014 no hidden fees, cancel anytime.<\/p>\n<p class=\"\" data-start=\"661\" data-end=\"882\"><strong data-start=\"661\" data-end=\"705\">All the features you know \u2014 just simpler <\/strong>&#8211; Use contact lists, segments, automations, and newsletters just like you did in Mailchimp. But with a clean, intuitive interface that\u2019s made to save you time, not confuse you.<\/p>\n<p class=\"\" data-start=\"884\" data-end=\"1138\"><strong data-start=\"884\" data-end=\"925\">A European platform with real support <\/strong>&#8211; Xendy is built in Europe and designed for growing businesses. Our support team is here to help \u2014 from webshop integrations to automation setup. No extra fees, no outsourced service \u2014 just help when you need it.<\/p>\n<p class=\"\" data-start=\"1140\" data-end=\"1286\"><strong data-start=\"1140\" data-end=\"1168\">Free onboarding included <\/strong>&#8211; Book a call and we\u2019ll walk you through the switch from Mailchimp. You\u2019ll be fully up and running within 30 minutes.<\/p>\n<h2 id=\"preparing-for-the-switch\">Preparing for the switch<\/h2>\n<p>Before migrating from Mailchimp to Xendy, a little preparation can make the process smooth and efficient. Follow this checklist to ensure you\u2019re ready to start the transition.<\/p>\n<h3>1. Gather your account information<\/h3>\n<ul>\n<li>Ensure you have access to your Mailchimp account credentials.<\/li>\n<li>Confirm you have admin privileges to export audience data and access other settings.<\/li>\n<\/ul>\n<h3>2. Review your Mailchimp data<\/h3>\n<p>Take stock of what you want to migrate:<\/p>\n<ul>\n<li><strong>Contacts:<\/strong> export active subscribers only to avoid importing unsubscribed or outdated data.<\/li>\n<li><strong>Templates:<\/strong> identify the email templates you want to recreate in Xendy.<\/li>\n<li><strong>Campaign insights:<\/strong> note performance data for reference when setting up new campaigns.<\/li>\n<\/ul>\n<h3>3. Clean up your contact list<\/h3>\n<p>A clean database ensures better deliverability and engagement:<\/p>\n<ul>\n<li>Remove invalid email addresses, duplicates, and unsubscribed contacts.<\/li>\n<li>Segment your audience to maintain organized groups during the import process.<\/li>\n<\/ul>\n<h3>4. Decide which automations to recreate<\/h3>\n<p>If you\u2019re using Mailchimp for automated workflows (e.g., welcome emails, abandoned cart reminders), list the workflows you\u2019ll recreate in Xendy.<\/p>\n<ul>\n<li>Note triggers, timing, and email content for each automation.<\/li>\n<\/ul>\n<h3>5. Prepare for domain verification<\/h3>\n<p>To send emails from your domain with Xendy, ensure you have access to your domain\u2019s DNS settings.<\/p>\n<ul>\n<li>Familiarize yourself with your domain host\u2019s process for adding DNS records (e.g., GoDaddy, Namecheap, TransIP).<\/li>\n<li>Xendy will provide DNS records during the setup process.<\/li>\n<\/ul>\n<p>With these preparations in place, you\u2019re ready to begin the migration. In the next section, we\u2019ll walk you through <strong>exporting contacts from Mailchimp.<\/strong><\/p>\n<h2 id=\"exporting-contacts-from-mailchimp\">Exporting contacts from Mailchimp<\/h2>\n<p>The first step in switching to Xendy is exporting your contacts from Mailchimp. Follow these simple steps to download your audience data:<\/p>\n<h3>1. Log in to your Mailchimp account<\/h3>\n<ul>\n<li>Navigate to <a href=\"https:\/\/mailchimp.com\" target=\"_new\" rel=\"noopener nofollow\"><strong>Mailchimp.com<\/strong><\/a> and log in with your credentials.<\/li>\n<li>Access the <strong>dashboard<\/strong> to find your account information.<\/li>\n<\/ul>\n<h3>2. Access your audience data<\/h3>\n<ol>\n<li>Click on <strong>\u201cAudience\u201d<\/strong> in the main menu.<\/li>\n<li>Select the audience (list) you want to export.\n<ul>\n<li>If you have multiple audiences, choose the one with the contacts you plan to migrate.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<h3>3. Export the audience<\/h3>\n<ol>\n<li>Once inside your audience, click the <strong>\u201cManage audience\u201d<\/strong> dropdown menu.<\/li>\n<li>Select <strong>\u201cExport audience.\u201d<\/strong><\/li>\n<li>Mailchimp will generate a downloadable CSV file.<\/li>\n<\/ol>\n<h3>4. Download your data<\/h3>\n<ul>\n<li>After the file is ready, Mailchimp sends you an email with a <strong>\u201cDownload\u201d<\/strong> button.<\/li>\n<li>Save the file to your computer in a location where you can easily access it for the next step.<\/li>\n<\/ul>\n<h3>5. Review and clean the file<\/h3>\n<p>Before importing the data into Xendy, take a moment to review the file:<\/p>\n<ul>\n<li><strong>Check for errors:<\/strong> ensure all email addresses are valid and properly formatted.<\/li>\n<li><strong>Remove unnecessary data:<\/strong> delete columns or fields you don\u2019t need in Xendy.<\/li>\n<li><strong>Focus on active contacts:<\/strong> remove unsubscribed, bounced, or inactive contacts.<\/li>\n<\/ul>\n<h3>Tips for exporting contacts from Mailchimp<\/h3>\n<ul>\n<li>Exporting data doesn\u2019t affect your Mailchimp account or audience. Your data remains intact in Mailchimp.<\/li>\n<li>If you encounter issues, Mailchimp\u2019s support team can assist you with exporting.<\/li>\n<\/ul>\n<p>With your contacts exported, you\u2019re ready to import them into Xendy. In the next section, we\u2019ll guide you through the process of <strong>importing contacts into Xendy<\/strong> to complete the migration.<\/p>\n<h2 id=\"importing-contacts-into-xendy\">Importing contacts into Xendy<\/h2>\n<p>Now that you\u2019ve exported your contacts from Mailchimp, it\u2019s time to import them into Xendy. This process is quick and straightforward, ensuring your audience is ready for your next campaign.<\/p>\n<h3>1. Log in to your Xendy account<\/h3>\n<ul>\n<li>Go to <a href=\"https:\/\/xendy.me\/\" target=\"_new\" rel=\"noopener nofollow\"><strong>Xendy.me<\/strong><\/a> and log in with your credentials.<\/li>\n<li>Navigate to the <strong>dashboard<\/strong> to access your account.<\/li>\n<\/ul>\n<h3>2. Access the contacts section<\/h3>\n<ol>\n<li>In the left-hand menu, select <strong>\u201cAll contacts\u201d<\/strong><\/li>\n<li>Click <strong>\u201cAdd contacts\u201d<\/strong> in the top-right corner.<\/li>\n<\/ol>\n<h3>3. Upload your Mailchimp file<\/h3>\n<ol>\n<li>Select the option to <strong>\u201cUpload contacts\u201d<\/strong><\/li>\n<li>Select the file you exported from Mailchimp from your computer.<\/li>\n<\/ol>\n<h3>4. Map your fields<\/h3>\n<ul>\n<li>Xendy will prompt you to match the columns in your CSV file (e.g., email address, name) to the appropriate fields in Xendy\u2019s database.<\/li>\n<li>Ensure each field is correctly mapped to avoid errors.<\/li>\n<li>Click <strong>\u201cConfirm mapping\u201d<\/strong> when done.<\/li>\n<\/ul>\n<h3>5. Import your contacts<\/h3>\n<ul>\n<li>Once the mapping is confirmed, click <strong>\u201cImport contacts\u201d<\/strong> to begin the upload.<\/li>\n<li>Xendy will process your data and notify you when the import is complete.<\/li>\n<\/ul>\n<h3>6. Verify your imported contacts<\/h3>\n<ul>\n<li>After the import is complete, review the contact list in Xendy to ensure:\n<ul>\n<li>All data has been imported correctly.<\/li>\n<li>Fields like names, emails, and segments are accurate.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3>7. Organize your contacts<\/h3>\n<p>Use Xendy\u2019s segmentation features to organize your audience:<\/p>\n<ul>\n<li><strong>Manual segments:<\/strong> a manual segment contains contacts that you explicitly add, either by uploading a file, using a webhook, or entering them manually.<\/li>\n<li><strong>Dynamic segments:<\/strong> automatically update segments based on predefined rules.<\/li>\n<\/ul>\n<h3>Tips for a successful import<\/h3>\n<ul>\n<li><strong>Remove duplicates:<\/strong> check for any duplicate entries that might have been included in your Mailchimp export.<\/li>\n<li><strong>Add missing fields:<\/strong> if you notice missing data (e.g., customer names), you can manually update these contacts in Xendy.<\/li>\n<li><strong>Check contact status:<\/strong> ensure only active subscribers are added to avoid emailing inactive or unsubscribed users.<\/li>\n<\/ul>\n<p>With your contacts successfully imported, you\u2019re ready to recreate your campaigns and workflows in Xendy. In the next section, we\u2019ll guide you through <strong>rebuilding your email campaigns and automations in Xendy<\/strong> for a seamless transition.<\/p>\n<h2 id=\"recreating-campaigns-and-automations-in-xendy\">Recreating campaigns and automations in Xendy<\/h2>\n<p>After importing your contacts, the next step is to set up your email campaigns and automations in Xendy. This ensures you can continue your marketing efforts seamlessly.<\/p>\n<h3>1. Rebuilding email campaigns<\/h3>\n<h4><strong>Start with templates or build from scratch<\/strong><\/h4>\n<ul>\n<li>Navigate to <strong>\u201cConcept\u201d<\/strong> in the left-hand menu and then click <strong>\u201cNew concept\u201d\u00a0<\/strong>in the top-right corner.<\/li>\n<li>Choose one of the following options:\n<ul>\n<li><strong>New email:<\/strong> use Xendy\u2019s drag-and-drop editor to create an email from a blank canvas.<\/li>\n<li><strong>Template:<\/strong> select a pre-designed template and customize it to match your branding.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h4><strong>Tips for recreating campaigns<\/strong><\/h4>\n<ul>\n<li>Reference your Mailchimp emails for consistency in design and messaging.<\/li>\n<li>Use Xendy\u2019s editor to:\n<ul>\n<li>Add images, text blocks, and buttons.<\/li>\n<li>Personalize with dynamic fields (e.g., first name, purchase history).<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3>2. Recreating email automations<\/h3>\n<h4><strong>Identify key workflows<\/strong><\/h4>\n<ul>\n<li>Review the automations you used in Mailchimp, such as:\n<ul>\n<li><a href=\"http:\/\/support.xendy.me\/en\/welcome-email-automation\/\"><span style=\"text-decoration: underline;\"><strong>Welcome email automations<\/strong><\/span><\/a><\/li>\n<li><a href=\"http:\/\/support.xendy.me\/en\/abandoned-cart-email-automation\/\"><span style=\"text-decoration: underline;\"><strong>Abandoned cart email automations<\/strong><\/span><\/a><\/li>\n<li><a href=\"http:\/\/support.xendy.me\/en\/customer-reactivation-email-automation\/\"><span style=\"text-decoration: underline;\"><strong>Customer reactivation email automations<\/strong><\/span><\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h4><strong>How to set up automations in Xendy<\/strong><\/h4>\n<ol>\n<li>Go to <strong>\u201cEmail automations\u201d<\/strong> in the left-hand menu.<\/li>\n<li>Click <strong>\u201cNew automation\u201d<\/strong> to start creating a workflow.<\/li>\n<li>Define the target audience using dynamic segments (e.g., new subscribers, customers with abandoned carts) or a manual segment (e.g. form subscriptions or contacts you manually add to the segment).<\/li>\n<li>Add steps to your workflow:\n<ul>\n<li><strong>Email 1:<\/strong> set up the initial email.<\/li>\n<li><strong>Delays:<\/strong> add timing between emails (e.g., send the next email after 2 days).<\/li>\n<li><strong>Additional emails:<\/strong> add follow-ups to keep the workflow engaging.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<h3>3. Testing your campaigns and automations<\/h3>\n<ul>\n<li><strong>Preview emails:<\/strong> use Xendy\u2019s preview feature to ensure emails look great on desktop and mobile.<\/li>\n<li><strong>Test automations:<\/strong> add a test contact to your workflow to verify triggers, timing, and email content.<\/li>\n<\/ul>\n<h3>4. Activating campaigns and automations<\/h3>\n<ul>\n<li>Once you\u2019re satisfied with the setup, click <strong>\u201cActivate\u201d<\/strong> to launch your workflows and campaigns.<\/li>\n<li>Monitor performance using Xendy\u2019s real-time analytics.<\/li>\n<\/ul>\n<h3>5. Enhancing your campaigns with Xendy\u2019s features<\/h3>\n<ul>\n<li><strong>Customizable themes:<\/strong> set global styles for headings, body text, and buttons to save time and maintain brand consistency.<\/li>\n<li><strong>Survey blocks:<\/strong> add feedback surveys to emails for insights into customer satisfaction.<\/li>\n<li><strong>Abandoned cart blocks:<\/strong> include dynamic product recommendations in abandoned cart emails.<\/li>\n<\/ul>\n<h3>Tips for a seamless transition<\/h3>\n<ul>\n<li>Recreate high-performing campaigns first to ensure continuity.<\/li>\n<li>Use Xendy\u2019s dynamic segmentation to fine-tune targeting for automations.<\/li>\n<li>Take advantage of Xendy\u2019s advanced analytics to optimize future campaigns.<\/li>\n<\/ul>\n<p>With your campaigns and automations rebuilt, you\u2019re fully set up in Xendy. In the next section, we\u2019ll discuss <strong>verifying your domain<\/strong> to ensure successful email delivery.<\/p>\n<h2 id=\"verifying-your-domain-in-xendy\">Verifying your domain in Xendy<\/h2>\n<p>Before sending emails from Xendy, you need to verify your domain. This step ensures that your emails are delivered reliably and appear professional, using your own domain (e.g., <a rel=\"noopener\">info@yourcompany.com<\/a>).<\/p>\n<h3>1. Steps to verify your domain<\/h3>\n<p>Follow these simple steps to complete domain verification in Xendy:<\/p>\n<h4><strong>Step 1: link your domain<\/strong><\/h4>\n<ol>\n<li>In the left-hand menu, select <strong>\u201cSettings\u201d<\/strong> and the click <strong>\u201cDomain\u201d<\/strong><\/li>\n<li>Enter the domain name you want to verify (e.g., yourcompany.com).<\/li>\n<li>Click <strong>\u201cVerify.\u201d<\/strong><\/li>\n<\/ol>\n<h4><strong>Step 2: add DNS records<\/strong><\/h4>\n<p>After clicking <strong>\u201cVerify,\u201d<\/strong> Xendy will display the DNS records you need to add. These typically include:<\/p>\n<ul>\n<li><strong>3 CNAME records<\/strong><\/li>\n<li><strong>1 MX record<\/strong><\/li>\n<li><strong>1 SPF record<\/strong><\/li>\n<li><strong>1 DMARC record<\/strong><\/li>\n<\/ul>\n<p>Access your domain provider\u2019s settings (e.g., GoDaddy, Namecheap, or Cloudflare) and add these records to the DNS settings.<\/p>\n<h4><strong>Step 3: re-verify in Xendy<\/strong><\/h4>\n<ol>\n<li>Return to Xendy after adding the DNS records.<\/li>\n<li>Click <strong>\u201cVerify\u201d<\/strong> again.<\/li>\n<li>If everything is configured correctly, a green success message will appear, confirming that your domain is verified.<\/li>\n<\/ol>\n<h3>2. Troubleshooting domain verification<\/h3>\n<p>If your domain fails to verify:<\/p>\n<ul>\n<li>Double-check the DNS records to ensure they match the ones provided by Xendy.<\/li>\n<li>Ensure DNS changes have propagated (this can take up to 24 hours).<\/li>\n<li>Contact your domain provider for assistance with adding DNS records.<\/li>\n<\/ul>\n<p>Link to the guide:\u00a0<strong><a href=\"http:\/\/support.xendy.me\/en\/dns-settings\/\" rel=\"noopener\">How to add DNS records for domain verification<\/a><\/strong>.<\/p>\n<h3>3. What\u2019s next?<\/h3>\n<p>With your domain verified, you\u2019re ready to send emails from your custom domain confidently. In the next section, we\u2019ll guide you through <strong>sending your first email with Xendy<\/strong> to complete the migration process.<\/p>\n<h2 id=\"sending-your-first-email-with-xendy\">Sending your first email with Xendy<\/h2>\n<p>With your domain verified and contacts imported, you\u2019re ready to send your first email. Xendy makes this process simple and intuitive, whether you\u2019re starting from scratch or using a template.<\/p>\n<h3>1. Navigate to \u201cCreate your first email\u201d<\/h3>\n<ul>\n<li>In the left-hand menu, select <strong>\u201cConcepts\u201d<\/strong><\/li>\n<li>Click <strong>\u201cNew concept\u201d<\/strong> to begin.<\/li>\n<\/ul>\n<h3>2. Choose how to build your email<\/h3>\n<p>Now that your domain is verified, you\u2019re ready to create and send your first email with Xendy. Whether you\u2019re starting from scratch or using a pre-designed template, Xendy\u2019s drag-and-drop editor makes it easy.<\/p>\n<h3>1. Navigate to \u201cConcepts\u201d<\/h3>\n<ul>\n<li>In the left-hand menu, select\u00a0<strong>\u201cConcepts\u201d<\/strong><\/li>\n<li>Click\u00a0<strong>\u201cNew concept\u201d<\/strong>\u00a0to begin.<\/li>\n<\/ul>\n<h3>2. Choose how to build your email<\/h3>\n<p>Xendy offers two options for creating your first email:<\/p>\n<h4><strong>2.1 New email<\/strong><\/h4>\n<ul>\n<li>Start with a blank canvas.<\/li>\n<li>Use Xendy\u2019s drag-and-drop editor to add and customize:\n<ul>\n<li>Text blocks.<\/li>\n<li>Images or logos.<\/li>\n<li>Buttons and CTAs.<\/li>\n<li>Special content blocks like surveys or abandoned cart reminders.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h4><strong>2.2 Template<\/strong><\/h4>\n<ul>\n<li>Select a pre-designed template from Xendy\u2019s library.<\/li>\n<li>Customize the template to match your branding, including:\n<ul>\n<li>Colors, fonts, and styles.<\/li>\n<li>Content specific to your campaign.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3>3. Add your content<\/h3>\n<ul>\n<li><strong>Subject line:<\/strong>\u00a0write an engaging subject line to capture attention.<\/li>\n<li><strong>Body text:<\/strong>\u00a0focus on clear and concise messaging.<\/li>\n<li><strong>Images and branding:<\/strong>\u00a0add your logo or product images to personalize the email.<\/li>\n<li><strong>Call-to-action (CTA):<\/strong>\u00a0use actionable buttons or links to drive customer engagement.<\/li>\n<\/ul>\n<h3>4. Preview and test your email<\/h3>\n<p>Before sending your email, ensure it looks great on all devices:<\/p>\n<ul>\n<li>Click on the\u00a0<strong>\u201cDesktop icon\u201d or \u201cMobile icon\u201d\u00a0<\/strong>to see how your email appears on desktop and mobile.<\/li>\n<li>Use the\u00a0<strong>\u201cSend test email\u201d<\/strong>\u00a0feature to send a test email to yourself or your team for review.<\/li>\n<\/ul>\n<h3>5. Send your email<\/h3>\n<p>When your email is ready:<\/p>\n<ol>\n<li>Click the\u00a0<strong>dropdown arrow<\/strong>\u00a0in the top-right corner.<\/li>\n<li>Choose one of the following options:\n<ul>\n<li><strong>Send immediately:<\/strong>\u00a0deliver the email to your recipients right away.<\/li>\n<li><strong>Schedule for later:<\/strong>\u00a0choose a specific date and time to send the email.<\/li>\n<\/ul>\n<\/li>\n<li>Click\u00a0<strong>\u201cSchedule email\u201d<\/strong>\u00a0to finalize your choice.<\/li>\n<\/ol>\n<h3>6. Track performance<\/h3>\n<p>Once your email is sent, monitor its performance under <strong>\u201cSent\u201d<\/strong> in the left-hand menu.<\/p>\n<ul>\n<li>View key metrics like open rates, click-through rates, and conversions.<\/li>\n<li>Use these insights to refine future campaigns.<\/li>\n<\/ul>\n<h3>Tips for success<\/h3>\n<ul>\n<li>Use <a href=\"http:\/\/support.xendy.me\/en\/email-personalization\/\"><span style=\"text-decoration: underline;\"><strong>personalization fields<\/strong><\/span><\/a> (e.g., name, location) to make emails more engaging.<\/li>\n<li>Always review your email for typos or formatting issues before sending.<\/li>\n<\/ul>\n<p>With your first email sent, you\u2019ve successfully completed the migration to Xendy! In the final section, we\u2019ll recap key points and provide additional resources to help you explore more of Xendy\u2019s features.<\/p>\n<h2 id=\"knowledge-base-your-migration-companion\">Knowledge Base: your migration companion<\/h2>\n<p>Switching platforms doesn\u2019t have to be complicated, and Xendy\u2019s <a href=\"http:\/\/support.xendy.me\/en\/\"><span style=\"text-decoration: underline;\"><strong>Knowledge Base<\/strong><\/span><\/a> is here to guide you every step of the way. Whether you need help exporting contacts, setting up automations, or verifying your domain, the Knowledge Base provides comprehensive resources to ensure a smooth transition.<\/p>\n<h4><strong>What you\u2019ll find in the Knowledge Base:<\/strong><\/h4>\n<ul>\n<li><strong>Step-by-step guides:<\/strong> detailed instructions for tasks like importing contacts, creating campaigns, and integrating webshops.<\/li>\n<li><strong>Best practices:<\/strong> tips on optimizing email campaigns and improving deliverability.<\/li>\n<li><strong>Troubleshooting help:<\/strong> solutions to common challenges during setup or migration.<\/li>\n<li><strong>Video tutorials:<\/strong> visual guides to help you quickly master Xendy\u2019s features.<\/li>\n<\/ul>\n<h4><strong>How to access the Knowledge Base:<\/strong><\/h4>\n<ul>\n<li>Visit the <a href=\"http:\/\/support.xendy.me\/en\/\"><span style=\"text-decoration: underline;\"><strong>Help center<\/strong><\/span><\/a> from your Xendy dashboard.<\/li>\n<li>Use the search bar to find specific topics or browse categories for inspiration and guidance.<\/li>\n<\/ul>\n<p>For further assistance, Xendy\u2019s support team is available via email or live chat to answer your questions. With these resources, transitioning to Xendy has never been easier.<\/p>\n<h2 id=\"frequently-asked-questions\">Frequently asked questions<\/h2>\n<div class=\"accordion\">\n\t<div id=\"accordion-956863030\" class=\"accordion-item\">\n\t\t<a id=\"accordion-956863030-label\" class=\"accordion-title plain\" href=\"#accordion-item-why-should-i-switch-from-mailchimp-to-xendy?\" aria-expanded=\"false\" aria-controls=\"accordion-956863030-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Why should I switch from Mailchimp to Xendy?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-956863030-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-956863030-label\" >\n\t\t\t\n<p>Xendy offers a cost-effective free plan with up to 500 contacts and unlimited emails (fair-use policy). It features an intuitive interface, advanced automation tools, and transparent pricing with no hidden costs.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1738440479\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1738440479-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-i-export-my-contacts-from-mailchimp?\" aria-expanded=\"false\" aria-controls=\"accordion-1738440479-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How do I export my contacts from Mailchimp?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1738440479-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1738440479-label\" >\n\t\t\t\n<ol>\n<li>Log in to your Mailchimp account.<\/li>\n<li>Go to <strong>\u201cAudience\u201d<\/strong> and select the list you want to export.<\/li>\n<li>Click <strong>\u201cExport audience\u201d<\/strong> to download the CSV file.<\/li>\n<li>Save the file to your computer for import into Xendy.<\/li>\n<\/ol>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2210118930\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2210118930-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-i-import-contacts-into-xendy?\" aria-expanded=\"false\" aria-controls=\"accordion-2210118930-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How do I import contacts into Xendy?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2210118930-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2210118930-label\" >\n\t\t\t\n<ol>\n<li>Log in to Xendy and navigate to <strong>\u201cAll contacts.\u201d<\/strong><\/li>\n<li>Click <strong>\u201cAdd contacts\u201d<\/strong> and choose <strong>\u201cUpload contacts\u201d<\/strong><\/li>\n<li>Select the CSV or Excel file it from your computer.<\/li>\n<li>Map the fields and click <strong>\u201cImport contacts.\u201d<\/strong><\/li>\n<\/ol>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1807951547\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1807951547-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-transfer-email-templates-from-mailchimp-to-xendy?\" aria-expanded=\"false\" aria-controls=\"accordion-1807951547-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Can I transfer email templates from Mailchimp to Xendy?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1807951547-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1807951547-label\" >\n\t\t\t\n<p>Xendy doesn\u2019t support direct template transfers, but you can recreate your templates using the drag-and-drop editor or pre-designed templates in Xendy.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2636812493\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2636812493-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-i-need-to-verify-my-domain-in-xendy?\" aria-expanded=\"false\" aria-controls=\"accordion-2636812493-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Do I need to verify my domain in Xendy?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2636812493-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2636812493-label\" >\n\t\t\t\n<p>Yes, domain verification ensures your emails are sent from a trusted source, improving deliverability and reducing spam risks. Add the DNS records provided by Xendy to your domain\u2019s settings to verify.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3602368822\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3602368822-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-i-set-up-email-automations-in-xendy?\" aria-expanded=\"false\" aria-controls=\"accordion-3602368822-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How do I set up email automations in Xendy?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3602368822-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3602368822-label\" >\n\t\t\t\n<ul>\n<li>Navigate to <strong>\u201cEmail automations\u201d<\/strong> in the left-hand menu.<\/li>\n<li>Click <strong>\u201cNew automation\u201d<\/strong> and define your target audience using segments.<\/li>\n<li>Add emails, delays, and steps to build your workflow.<\/li>\n<li>Activate the automation when ready.<\/li>\n<\/ul>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2995537405\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2995537405-label\" class=\"accordion-title plain\" href=\"#accordion-item-will-switching-to-xendy-affect-my-existing-mailchimp-campaigns?\" aria-expanded=\"false\" aria-controls=\"accordion-2995537405-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Will switching to Xendy affect my existing Mailchimp campaigns?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2995537405-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2995537405-label\" >\n\t\t\t\n<p>No, exporting contacts and data from Mailchimp does not affect your existing Mailchimp campaigns. Your data remains intact in Mailchimp.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2248357918\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2248357918-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-notify-my-audience-about-the-switch?\" aria-expanded=\"false\" aria-controls=\"accordion-2248357918-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How can I notify my audience about the switch?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2248357918-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2248357918-label\" >\n\t\t\t\n<p>Send a personalized email to your subscribers via Xendy to inform them about the transition and reassure them of continued communication and improved services.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-515063655\" class=\"accordion-item\">\n\t\t<a id=\"accordion-515063655-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-integrate-xendy-with-my-webshop?\" aria-expanded=\"false\" aria-controls=\"accordion-515063655-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Can I integrate Xendy with my webshop?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-515063655-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-515063655-label\" >\n\t\t\t\n<p>Yes, Xendy integrates with platforms like WooCommerce, Shopify, Magento 2, and custom-built webshops. These integrations allow for seamless automation and contact syncing.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2597885176\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2597885176-label\" class=\"accordion-title plain\" href=\"#accordion-item-where-can-i-get-help-during-the-migration-process?\" aria-expanded=\"false\" aria-controls=\"accordion-2597885176-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Where can I get help during the migration process?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2597885176-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2597885176-label\" >\n\t\t\t\n<p>Xendy\u2019s Knowledge Base offers step-by-step guides for migration, and the support team is available via email for personalized assistance.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"class_list":["post-67","post","type-post","status-publish","format-standard","hentry","category-onboarding"],"_links":{"self":[{"href":"https:\/\/support.xendy.me\/en\/wp-json\/wp\/v2\/posts\/67","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.xendy.me\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/support.xendy.me\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/support.xendy.me\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/support.xendy.me\/en\/wp-json\/wp\/v2\/comments?post=67"}],"version-history":[{"count":19,"href":"https:\/\/support.xendy.me\/en\/wp-json\/wp\/v2\/posts\/67\/revisions"}],"predecessor-version":[{"id":1496,"href":"https:\/\/support.xendy.me\/en\/wp-json\/wp\/v2\/posts\/67\/revisions\/1496"}],"wp:attachment":[{"href":"https:\/\/support.xendy.me\/en\/wp-json\/wp\/v2\/media?parent=67"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/support.xendy.me\/en\/wp-json\/wp\/v2\/categories?post=67"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/support.xendy.me\/en\/wp-json\/wp\/v2\/tags?post=67"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}